Privacy Policy

Last Updated: [November 8, 2023]

Welcome to ASKWay!

We respect your privacy and appreciate your trust and confidence in us.

This Privacy Policy (“Privacy Policy”) explains the when, how and why when it comes to processing of your personal information when using the Services that ASKWay (“we”, “our” and “us”) provided, and sets out your choices and rights in relation to that information.

Please read this carefully – it is very important for you to understand how we collect and use your information, and how you can manage it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Services. By continuing to use the Services you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

Children

A.Children must not use the Services for any purpose, except where their parent or guardian has provided consent. By children, we mean users under the age of 13 or 16 years old in applicable territories.

B.We do not knowingly collect personal information from children for any purpose. If you believe that we have personal information of a child without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us at [cs@askway.ai] and we will delete such information.

Personal Information We Collect and Use

A.Information you actively provide to us

a) When you register for an account with us, you authorize us to collect your name and email address information to complete the account registration.
b) When you use the Services, we may collect information contained in your input, file uploads or feedback that you provide to the Services (“Content”).

B.Information we collect

a) When you log in and use our Services, in compliance with applicable laws and regulations, we automatically collect your IP address, installed apps information and device information which will be used to improve and optimize your Services experience and keep your information secure.

b) With respect to some value added services, we may collect your purchased items information. We hereby remind you that transaction information may be collected by the third-party payment service provider, you shall separately assent to the Privacy Policy or the terms on the protection of individual information furnished by them. We and such third-party payment service provider shall assume independent responsibilities for the protection of Personal Data to you within the scope specified by law and agreed by the Parties.

C.Information from third parties

a) We may collect and use certain information obtained from third-party social networking services, such as your nickname and avatar information, if you agree to authorize it (e.g., when you log in with a third-party account and use our Services);
b) We may collect and use the information shared by other users contains information about you;
c) We may collect and use personal information about you that you disclose on your own or that has otherwise been lawfully disclosed, to the extent reasonably possible, unless you expressly refuse to do so. If we collect and use your personal information that has been disclosed to you, we will obtain your personal consent again if it has a significant impact on your personal rights.

D.If we use your personal information beyond the above purposes, we will again explain to you and obtain your renewed consent.

Purposes of Collecting and Using Your Information

We may collect, process, manage and use your personal information for any or all of the following Purposes in accordance with the law only that is strictly necessary and will not use it for other services:

a) registering you as our new user in connection with your request;
b) providing the Services and improving functionality, for example, we will use your device information to resolve compatibility issues and as an aid in finding bugs or compatibility issues;
c) promoting the safety and security of our Services, for example, to investigate and prevent unauthorized access to the Services, and other malicious, deceptive, fraudulent, or illegal activity;
d) developing and improving operation analysis and market activities, for example, we may integrate the aforementioned information without any personally identifiable information for necessary internal audit, analysis and research of big data;
e) communicating with you about our Services, including but not limited to sending you technical notices, updates, security alerts, and support and administrative messages;
f) managing our business operations and complying with internal policies and procedures;
g) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, for the aforementioned purposes;
h) legal and regulatory compliance purposes;
i) other purposes.

If we process your personal information for other purposes or beyond the aforementioned purposes, we will explain to you in advance and seek your consent again.

We may use Cookies (“Cookies”) to enhance your experience using the Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.

Retention of Your personal information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will delete or anonymize your personal information if it is stored for a period that exceeds what is permitted by law. If it is technically difficult to delete the relevant personal information, we will stop processing it except for the purpose of storage and taking necessary security measures.

Security of Your Personal Information

A.We have adopted all types of security technologies and protective measures in line with industry standards in order to protect your personal information from unauthorized access, use or leakage. We strictly observe domestic and foreign security standards to set up a security system, and implement such standards in combination with cutting-edge and mainstream security technologies to prevent your personal information from unauthorized access, use or leakage. A security defense system has been established by us, so that when we are attacked by external network and infected by viruses, the attack behaviors can be intercepted actively in a prompt manner. The user’s privacy and sensitive personal information shall be stored by encryption.

B.Nevertheless, we need to remind you that the Internet environment is not completely secure.We will use our best efforts to ensure or guarantee the security of your personal information. If unfortunately, a personal information safety event occurs, we will notify you and/or PDPC of a breach where we are legally required to do so in a timely manner and strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. We will be liable for any damage to your legal rights and benefits resulting from unauthorized access, public disclosure, alteration or destruction of information due to any damage to our physical, technological or administrative protection facilities.

C.If you raise any questions concerning our protection of personal information, please contact us via the contact ways in this Privacy Policy. For your own security, please do not send any confidential personal information to us outside of our Services.

D.It is also important that you maintain the security and control of your account credentials, and not share your password with anyone.

Your Rights

A.You have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations). You may request access or corrections to the data we process about you. You also have the right to object to processing of your personal information, withdraw your consent, ensure or transfer your personal information.

B.Unless specified in applicable laws, when you desire to delete your account or any information, you may click [Delete Account] button in the AKSWay in your own discretion or contact us via [cs@askway.ai], we will complete within fifteen (15) working days upon receipt of your request.

C.To exercise any other of your rights, please contact us at [cs@askway.ai].

Transfer of Your Personal Information

If you are accessing our application from outside the United States, please be mindful that such information may be transferred, stored or processed in place where our servers or central databases are located. Even though you access it from a foreign land we ensure we will follow the best practices in keeping your information protected. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your and other personal information.

Update of this Privacy Policy

Our Privacy Policy may be subject to change from time to time without any prior consent. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy whenever you interact with us to stay informed about our privacy practices and the ways that you can help protect your privacy.

Your continued use of the Services constitutes your acknowledgement and acceptance of such changes.

Questions, comments and requests regarding this Privacy Policy are welcome. We have set up a personal data protection team and assigned a designated personal data protection officer. If you have any questions, complaints, or suggestions about this Privacy Policy or data protection-related matters, please contact the data protection officer (the person in charge of personal data protection) for purposes of compliance with the applicable privacy law. The data protection officer can be contacted at [cs@askway.ai].